Motuva images typically finish generating within a minute. If yours is taking longer, here's what to do.
Wait a little longer
Generation time can vary with demand. Two to three minutes is occasionally normal during busy periods. If the image is still showing as processing after three minutes, move to the next step.
Refresh the page
Refresh the page and check whether the image has finished. Sometimes the status doesn't update automatically and a refresh shows a completed image that was ready earlier.
Check your image history
Go to your image history or dashboard. If the image finished generating while you were waiting, it will appear there even if the processing screen didn't update.
If the image is stuck for more than five minutes
A generation that's stuck for more than five minutes has almost certainly failed on our end. This is unusual. Here's what to do:
- Refresh the page.
- If the image is still showing as processing (not failed), wait another minute.
- If it remains stuck, try generating again. Upload the same photo, select the same studio and generate a new image.
Note: if the original generation was already counted against your allowance and it then failed, you don't need to do anything — that image is restored to your allowance automatically. You won't lose an image to a generation that didn't complete.
If this happens regularly
If processing delays are a consistent experience for you rather than a one-off, contact us so we can investigate.