Written by Andre, Team Motuva
Updated
When a photo won't upload, its tile on Create your advert says why. Find the tile's label below.
Bad format
Motuva takes JPEG, PNG, WEBP and HEIC photos. Convert anything else, such as a RAW or TIFF file, to JPEG first.
Too large
Motuva compresses large photos to fit, so this only appears when a photo can't be made small enough. Export a smaller copy and add it again.
Upload failed
The connection dropped. Check you're online, then select Retry on the tile.
This one is on us
Our server failed, not your upload: your photos are still there. Try again in a moment.
Starting again
Select Remove photo on a tile to take it out, then add the photo again. If uploads keep failing, contact us with the file type, the browser you use and any message you see.