Written by Andre, Team Motuva
Updated
Wrong email or password
The most common reason for a failed sign-in is a mistyped email or password.
- Double-check the email address. It must be the exact address you signed up with.
- Passwords are case-sensitive. Check Caps Lock isn't on.
- If you're not sure of your password, reset it. See Reset password.
Verification email didn't arrive
If you've just signed up and the verification email hasn't arrived:
- Check your spam or junk folder. Verification emails occasionally land there.
- Wait a minute or two — delivery is usually instant but occasionally delayed.
- On the verification screen, select Resend code. This sends a fresh code.
- Make sure you entered your email correctly during sign-up. If you mistyped it, close the tab and sign up again with the correct address.
Account not found
If the sign-in form says your account doesn't exist:
- You may have signed up with a different email address. Try other addresses you use for work.
- You may not have completed the sign-up process. If you started sign-up but didn't verify your email, the account may not be fully created. Try signing up again with the same address.
Browser or device issues
If you're confident your details are correct but sign-in still fails:
- Try a different browser.
- Clear your browser's cookies and cache for motuva.com, then try again.
- Try from a different device or a private/incognito browsing window.
Still can't get in
Contact us with the email address on your account. We'll check the account status and help you in.