If you want to close your account and delete your data, here's how.
Before you close
Download your images first. Closing your account permanently deletes your images. If you want to keep any of them, download them before you proceed. See Download your images.
Cancel your paid plan first. If you're on Pro or Ultra, cancelling your subscription and closing your account are separate steps. You can cancel your subscription from Account > Billing > Cancel subscription and return to Free, or close the account entirely — either way your images and data are removed when the account closes.
How to close your account
- Sign in to your account.
- Go to Settings and select Account.
- Scroll to the bottom and select Close account.
- Read the confirmation, then enter your password to confirm.
- Select Close my account.
Your account is closed immediately. Your images and personal data are deleted in accordance with our data retention policy.
This is permanent
Account closure is permanent and cannot be undone. Once your account is closed, your images and account data cannot be recovered.
If you can't sign in to close the account
If you've lost access to your account and want to close it, contact us from the email address registered on the account. We'll verify your identity and close it for you.
Just want a break?
If you're not using Motuva right now but might come back, you don't need to close your account. The Free plan is free to keep indefinitely — your account and images stay as they are with no cost.