Reset password

If you can't sign in because you've forgotten your password, here's how to reset it.

Reset your password

1. Go to the Motuva sign-in page.
2. Select Forgot password? below the sign-in form.
3. Enter the email address you signed up with.
4. Select Send code.
5. Enter the six-digit code from the email Motuva sends you, and select Verify code.
6. Enter your new password in New password and again in Confirm new password.
7. Select Reset password.

Your password is changed. Select Continue to sign in and sign in with your new password. Any device that was already signed in is signed out, so sign in there with the new password too.

If the reset email didn't arrive

• Check your spam or junk folder.
• Make sure you're using the email address you originally signed up with — not an alias or a different address.
• Wait a minute or two and try again.

If you've tried multiple times and still can't get the email, contact us with the email address on the account and we'll help you in.

Choosing a new password

Any password of 8 characters or more works. There's no character restriction, but longer passwords are meaningfully more secure.

Know your password and just want a new one? See Change email or password. For other sign-in problems, see Can't log in / verification email missing.