Written by Andre, Team Motuva
Updated
The sign-in screen says what went wrong. Find its message below.
Invalid email or password
- Check it's the exact email address you signed up with.
- Passwords are case-sensitive, so check Caps Lock.
- Not sure of your password? Select Forgot password? and reset it. See Reset password.
Signed out because you signed in on another device
On the Free plan, or while a payment has failed, your account can be signed in on one device at a time: signing in somewhere new signs the other device out. Sign in again on the device you want to use. Paid plans have no device limit.
Too many sign-in attempts
Sign-in is paused for a while after too many attempts. Nothing is wrong with your account, and the pause lifts on its own. Trying again won't make it shorter.
This account has been suspended
Resetting your password won't lift it. Use the button on that screen to email our team, and we'll tell you why and how to get it back.
The verification code didn't arrive
See Verify your email: check your spam folder, then use Resend code.
Still stuck
- Try another browser, or a private window.
- Contact us with the email address on your account.